Refunds and Exchanges
Here is a suggested Refunds and Exchanges page for Dragonlore Tours, inspired by policies from similar tour companies:
Refunds and Exchanges Policy
At Dragonlore Tours, we strive to provide our customers with a flexible and customer-friendly experience. Please read our refunds and exchanges policy carefully to understand your rights and our commitments.
General Refund Policy
- Cancellations Made More Than 48 Hours in Advance: If you cancel your booking more than 48 hours before the scheduled tour, you are eligible for a 70% refund of the total booking amount. Alternatively, you may choose to reschedule your tour within the next six months at no additional cost, subject to availability. If the rescheduled tour is more expensive, you will need to pay the difference; no refund will be given if the new tour is less expensive.
- Cancellations Made Within 48 Hours: Bookings cancelled within 48 hours of the tour date are non-refundable. However, you may reschedule your booking for a fee of $20, plus any price difference if applicable, up to 24 hours before the tour begins[1].
No-Shows and Late Arrivals
- No-Shows: If you fail to attend your tour without prior notice, no refund or rescheduling will be offered. We recommend arriving at least 15 minutes before your scheduled start time.
- Late Arrivals: Tours depart promptly at the scheduled time. If you arrive late and miss the departure, refunds will not be provided. Please contact us as soon as possible if you anticipate being late so we can assist where possible.
Virtual Tours
Refunds for Virtual Tours: Virtual tours are non-refundable once access has been granted. Please ensure your device and internet connection meet the requirements for participation.
Bad Weather Policy
Tours proceed in most weather conditions; however, if we must cancel a tour due to severe weather or safety concerns, affected customers will be contacted as soon as possible and offered a full refund or an opportunity to reschedule.
Special Circumstances
Force Majeure: In cases of unforeseen events beyond our control (e.g., natural disasters, pandemics), we will offer rescheduling options or refunds based on the specific circumstances and local regulations.
How to Request a Refund or Reschedule
To request a refund or reschedule your booking, please contact us via email or phone with your booking details. Refunds will be processed using the original payment method within five business days of approval.
7. Amendments to This Policy
Dragonlore Tours reserves the right to amend this policy at any time. Changes will be posted on our website, and it is recommended that customers review these terms regularly.
Thank you for choosing Dragonlore Tours. We look forward to providing you with an unforgettable experience!
